Returns FAQs
The product I'd like to purchase is out of stock, when can I expect it to be re-stocked?
We are unable to provide a timeline on re-stock of goods, we encourage you to register your interest on the product page if you would like notification of when it will be re-stocked. Otherwise visit one of our authorized retailers.
Do you accept refunds for change of mind?
No refunds or store credit are provided for change of mind. We will happily exchange a product for you, shipping costs will be incurred by the customer.
I ordered the wrong product, can I cancel, return or exchange my order?
We can understand you may order the wrong product or accessories. If your order was placed less than 24 hours ago, we will endeavor to intercept the order. Please contact us via the enquiry form below.
We will happily exchange a product for you if it is still in the original packaging and has not been used. Shipping costs will be incurred by the customer.
Returns Policy
Terms and conditions relating to 'Return of goods' set out in our Trading Terms will apply to all goods purchased by You via the Site. All goods purcahsed by You via the Site also come with a manufacturer's warranty found here.
Change of Mind
REDARC do not offer refunds or store credit for change of mind.
Exchanges can be processed within 14 days from purchase, if purchased from redarcelectronics.com, with Freight costs will covered by the customer and vary depending on type of goods, size, weight and delivery location etc.
For a product to be accepted for exchange, it must be in its original sale condition, unused and still in it’s original packaging with all parts and documents.
To request an exchange, please fill out the form below.
Exchanges can be processed with freit costs of the return item and the new item covered by the customer.
To request an exchange, please fill out the form below.
Fault or Defect
For any returns due to fault or defect, notify REDARC via the enquiry form below.
For full REDARC Trading Terms, click here.
For REDARC's product warranty details, click here.
Merchandise & Apparel
For information on returns and exchanges for REDARC’s merchandise and apparel range read here.